🛡️ Guarantee claim

Lodge your claim

Sorry to hear something went wrong. Please fill out this form fully — the more evidence we have, the faster we can resolve your case. We aim to respond within 5 business days.

Your inspection details

Your booking reference is in the email we sent you (starts with PP-).

Booking reference

Starts with PP- followed by 6 digits.

Your full name

Email (same as booking)

Mobile phone

Photos — all four angles + odometer

Upload clear photos of the car as it is today. We need all four angles and the current odometer reading.

📸 Front
tap to upload

📸 Rear

📸 Left side

📸 Right side

⏱️ Current odometer reading
close-up of the dash with the kilometres clearly visible

What happened?

Tell us what's wrong with the car, when you noticed, and what your mechanic / dealership has told you.

Date you first noticed the issue

Describe the issue in your own words

Mechanic / dealership written statement

This is the most important step. Your mechanic must put it in writing — it's how we verify the issue could have been seen at our inspection.

What's the issue? Specific component or system.
Could it have been visible 3 months ago? Yes / no, and why.
How would it have been visible? e.g. "the power-steering hose was visibly frayed", "the brake pads were less than 2mm".
Mechanic's name, business name, ABN and contact details.

Upload mechanic's written statement / invoice (PDF, JPG, PNG)

An invoice + a paragraph statement is fine. Email or letter on letterhead is even better.

Mechanic / business name

Mechanic phone (so we can verify if needed)

Declaration

I declare that:
• All information and uploads are true and correct.
• I'm reporting this within 90 days or 5,000 km of my SAB inspection.
• I authorise SAB to contact my mechanic to verify the statement.
• I understand SAB compares my evidence with their records and will refund the inspection fee if the issue was reasonably identifiable at the time of inspection.
• I understand wear-and-tear or post-inspection damage is not covered.

We respond within 5 business days. Need help with the form? Email admin@sabsafetycertificates.com.au.

✓

Claim received

Thanks — we've got everything. Your claim has been logged and our team will review the evidence within 5 business days. We'll email you the outcome and reasoning either way.

Reference: …

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